11b Responsible Gaming Policy

11b believes online gaming should be entertainment, not a problem. We encourage every member to play safely, consciously, and in a controlled manner, and we provide the necessary tools and support.

Table of Contents

1. What is Responsible Gaming and Why It Matters

Responsible gaming means enjoying online gaming as entertainment, not as a source of financial or personal problems. 11b believes that every member should know their limits and stay in control.

1.1 11b's Commitment

11b is a Curacao-licensed platform that adheres to international responsible gaming standards. We partner with GamCare and BeGambleAware and are committed to:

  • Not allowing anyone under 18 to play and enforcing strict age verification
  • Providing self-control tools for members (Deposit Limit, Time-Out, Self-Exclusion)
  • Actively identifying signs of problem gambling and intervening
  • Providing clear information about odds, rules, and risks
  • Providing resources for help and professional counselling

1.2 When Gaming Becomes a Problem

Gaming becomes a problem when it starts affecting other important areas of your life. 11b wants every member to honestly ask themselves the following questions:

Self-Assessment Questions
  • Are you spending more time or money than you planned?
  • Do you try to win back losses quickly after losing (chasing losses)?
  • Is gaming affecting your family, work, or studies?
  • Have you borrowed money or skipped paying bills to gamble?
  • Do you feel anxious or restless when not playing?
  • Have you lied to family or friends about your gaming?

If you answered "yes" to any of the above questions, you may need help. 11b is here to support you.

1.3 Principles of Healthy Gaming

11b encourages all members to follow these healthy gaming principles:

  1. Set a budget: Decide before you play how much money you can afford to lose and don't exceed that limit.
  2. Set time limits: Decide in advance how long you'll play and set an alarm.
  3. Don't play drunk or under stress: Play with a clear mind.
  4. Don't chase your losses: Losing is a normal part—don't force yourself to win it back.
  5. Maintain other interests: Gaming should not be your only hobby.
  6. Take breaks: Take regular breaks and make time for other activities.

2. Identifying Signs of Problem Gambling

Early identification of problems is crucial. 11b wants you to be aware of the following warning signs:

2.1 Financial Signs

Financial Problems

  • Overspending on gaming and facing financial problems
  • Failing to pay bills, rent, or debts
  • Borrowing or stealing money from family or friends
  • Depleting savings or selling assets
  • Betting more to recover lost money

2.2 Behavioural Symptoms

Behavioral changes

  • Withdrawing from family, friends, and social activities
  • Neglecting work, studies, or daily responsibilities
  • Lying or hiding about gaming
  • Being unable to stop or cut down on gambling
  • Feeling irritable, anxious, or depressed when taking a break from gambling

2.3 Emotional Symptoms

Mental health impact

  • Persistent stress, anxiety, or depression
  • Sleep problems or insomnia
  • Mood swings and irritability
  • Feeling guilt or shame
  • Suicidal thoughts (seek help immediately)

If you or someone you know shows these signs, please use 11b's self-control tools or seek professional help.

3. 11b Self-Control Tools

11b provides every member with helpful tools to keep their gaming under control. These tools can be set and changed anytime in your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Once the limit is reached, you won't be able to deposit more. Lowering this limit is immediate, but increasing it requires a 24-hour cooling period.

Loss Limit

Set the maximum amount you can lose daily, weekly, or monthly. When this limit is reached, 11b will automatically suspend your play for a set period.

Session Limit

Set how long you want to play in one session. When time runs out, 11b will notify you and automatically log you out if requested. This helps prevent extended play sessions.

Time-Out

Suspend your 11b account for a period of 24 hours to 6 weeks. During this time, you will not be able to log in or place any bets or deposits. Your account will automatically reactivate when the Time-Out ends.

Reality Check

At regular intervals, 11b will send you reminders—showing how long you've been playing and how much you've won or lost. This helps you stay aware and take breaks.

Wager Limit

Set the maximum amount you can bet daily or weekly. Once this limit is reached, you won't be able to place more bets, but your active bets and winnings won't be affected.

How to Set Up Tools

Log in to 11b → Account Settings → Responsible Gaming → Select your preferred tool and set limits. Changes take effect immediately. If you need help, contact 11b live chat or [email protected].

4. Self-Exclusion — Long-Term Break

If you feel that your gaming has gone out of control, 11b offers a Self-Exclusion option. This closes your account for an extended period.

4.1 What is Self-Exclusion

Self-Exclusion is a voluntary process where you can close your 11b account for 6 months, 1 year, or permanently. During this period:

  • You will not be able to log in to 11b
  • You will not be able to create any new accounts (your identity will be blocked)
  • You will not receive any marketing communications from 11b
  • Your remaining balance (if valid) will be refunded

4.2 How to Set Up Self-Exclusion

To set self-exclusion on 11b, follow these steps:

  1. Log in to 11b and go to Account Settings
  2. Find the "Self-Exclusion" option in the Responsible Gaming section
  3. Select exclusion period (6 months, 1 year, or permanent)
  4. Confirm your decision and state a reason (optional)
  5. Verify your identity (OTP or password)

Once Self-Exclusion is activated, it cannot be cancelled or shortened. After the period ends, you may request to reactivate your account, but 11b will enforce a cooling-off period (usually 24–48 hours).

4.3 National Exclusion Register

If you want to exclude yourself not just from 11b but from all online gaming sites, you can use third-party exclusion services. These are available in various countries and block your registration across multiple operators.

5. Minor Protection — No One Under 18

11b strictly prohibits gaming by minors. It is completely illegal for anyone under 18 to create an account or play on 11b.

5.1 Age Verification Process

11b takes the following steps to verify the age of every member:

  • Date of birth mandatory at registration
  • KYC documents (NID, passport) requested after first withdrawal or certain deposit amounts
  • Using third-party verification services in suspicious cases
  • If a minor is identified, immediate account closure and deposit refund

5.2 Advice for Parents

Family Responsibility

If you have minors at home and you use 11b, then:

  • Keep your login details and payment cards out of reach of minors
  • Install parental control software on computers or mobile devices
  • Clear browser history and cookies regularly
  • Talk to minors about the risks of online gaming

If you discover that a minor is using 11b, please report it immediately to [email protected].

6. Help and Support Resources

You are not alone. If you or someone you know is struggling with gaming issues, 11b and external organizations are ready to help.

6.1 11b Support

11b Customer Support

Live Chat: Available 24/7 on the 11b website

Email: [email protected]

Responsible Gaming section: [email protected]

Our team is here to help you set up self-control tools, guide you through the self-exclusion process, and refer you to professional support.

6.2 International Support Organizations

GamCare

Website: www.gamcare.org.uk

Helpline: +44 808 802 0133 (UK)

GamCare provides free, confidential advice and support, and also offers online chat and forums.

BeGambleAware

Website: www.begambleaware.org

Helpline: +44 808 8020 133

BeGambleAware provides educational resources, self-assessment tools, and treatment programme information.

Gamblers Anonymous

Website: www.gamblersanonymous.org

Gamblers Anonymous offers a 12-step recovery program and support group meetings worldwide.

6.3 Emergency Help

If you or someone you know is experiencing suicidal thoughts or is in serious mental crisis, seek help immediately:

Emergency Hotline

Bangladesh: 999 (Emergency Services)

International Suicide Prevention: www.iasp.info

Samaritans (UK): 116 123

Remember, asking for help is not a sign of weakness—it's a sign of strength and courage.

Play responsibly, win safely

11b is with you to keep gaming entertaining. Set limits, stay aware, and seek help when needed.

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FAQ

Most Frequently Asked Questions About Responsible Gaming

11b primarily uses decimal odds format — which is the easiest to understand. In decimal odds, the number shows your potential return. Example: If you bet ৳100 at 1.50 odds, you'll receive 100 × 1.50 = ৳150 if you win (this includes your original ৳100 stake, so profit is ৳50). Higher odds mean greater potential winnings but lower probability. On 11b, potential payout is always shown next to the odds — once you enter your bet amount in the betslip, the total return is calculated automatically. Remember, odds can change based on market conditions — so always check before placing your bet. Play responsibly and only bet money you can afford to lose.

11b keeps your financial and personal information under maximum security. We use bank-grade 256-bit SSL encryption — meaning all your transactions and data are transmitted in encrypted form. Your password is hashed (bcrypt) — even 11b staff cannot see it. Your funds are held in segregated bank accounts and processed through PCI-DSS certified payment gateways. 11b is licensed by Curacao eGaming and complies with GDPR data protection standards. We conduct regular third-party security audits and all servers are protected by firewalls and DDoS protection. 11b never sells your personal information. For more details, see our privacy policy.
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