11b Frequently Asked Questions

Depositing at 11b is fast and secure. Processing times vary depending on your payment method:

• bKash, Nagad, Rocket: Instant (1–3 minutes) — funds are credited to your 11b balance as soon as the payment is confirmed.
• Bank Transfer: 15–30 minutes — in some cases it may take up to 1 hour.
• Cryptocurrency (Bitcoin, USDT): 10–30 minutes, depending on network confirmation.

What to do if a deposit fails:

1. Check the minimum amount: The minimum deposit on 11b is ৳200. Transactions below this amount will fail.
2. Check Payment Status: Check your bKash/Nagad app to see if the transaction was successful. If money was deducted but hasn't reached 11b, save the transaction ID.
3. Wait 15 Minutes: In some cases, the network processes with a delay. Refresh after 15 minutes and check again.
4. Contact Support: If the money doesn't arrive after 30 minutes, contact 11b live chat with your transaction ID, payment method, and amount. Our team will manually verify and credit your account immediately (usually 1–2 hours).

Remember, 11b never loses your money — all transactions are recorded and tracked. If the payment was successful, it will definitely be credited to your account.

Withdrawing from 11b is simple and fast. Just follow the steps below:

Withdrawal Process:

1. Log in to 11b and click the "Withdraw" button on your account dashboard.
2. Select your withdrawal method (bKash, Nagad, Rocket, or Bank Transfer).
3. Enter your payment account number (where you want to receive money) and the amount. Minimum withdrawal is ৳500.
4. Submit your request. The 11b team will verify your KYC status and betting history.

Withdrawal Timeframes:

• bKash, Nagad, Rocket: 15–30 minutes (1–2 hours during peak times).
• Bank Transfer: 1–3 hours (subject to banking hours).
• Cryptocurrency: 30–60 minutes (subject to network confirmation).

Important Note:

• Your first withdrawal may require KYC documents (NID/Passport) — verification can take an additional 1–4 hours.
• If you play with a bonus, you must meet the wagering (turnover) requirement — otherwise your withdrawal will be rejected.
• Your withdrawal method must generally match your deposit method (in accordance with AML policy).
• 11b does not charge any withdrawal fees, though your payment provider may apply their own charges.

If your withdrawal hasn't been processed within 48 hours, contact 11b support immediately at [email protected] or via Live Chat.

Minimum bet amounts on 11b vary by game and betting category. See the list below:

Slots:

• Minimum Bet: ৳1 per spin.
• Most popular slots (Legacy of Dead, Book of Dead, Sweet Bonanza) let you bet from BDT 2, BDT 5, or BDT 10.
• Maximum bet is typically ৳1,000 – ৳5,000 (varies by game).

Live Casino:

• Roulette: Minimum ৳10 – ৳50 (varies by table).
• Blackjack: Minimum ৳50 – ৳100.
• Baccarat: Minimum ৳20 - ৳100.
• Dream Catcher, Crazy Time: Minimum BDT 10 – BDT 50.

Sports Betting:

• Minimum Single Bet: ৳50।
• Minimum Multi/Accumulator Bet: ৳20 (2 or more selections).
• The same minimum applies to all cricket, football, and tennis matches.

Virtual Sports:

• Minimum bet: BDT 20.

Special Note:

• Minimum bets at some VIP or High Roller tables may range from ৳500 to ৳1,000.
• Bet limits may vary on certain games when playing with bonus balance (refer to bonus terms).
• 11b offers Demo Mode for new players where you can try games for free without placing bets.

So you can start playing on 11b from as little as ৳1 — making it ideal for players of all budget levels.

Yes, 11b is a full-featured Sports Betting platform where you can bet on many popular sports beyond cricket. The following sports are available on 11b:

Football:

• Premier League, La Liga, Bundesliga, Serie A, UEFA Champions League, and all other major leagues worldwide.
• Bet on 100+ matches every day.
• Match result, over/under goals, handicap, first goalscorer, corner bets, and many more markets.
• Live in-play betting and cash-out feature available.

Tennis:

• Grand Slam (Wimbledon, US Open, French Open, Australian Open), ATP & WTA Tours.
• Match winner, set betting, game handicap, total games, and more markets.
• Real-time live betting and stats tracking.

Other Popular Sports:

• Basketball: NBA, EuroLeague, FIBA tournaments.
• Volleyball: International and club tournaments.
• Table Tennis: Fast betting and high odds.
• Boxing/MMA: Major bouts and title fights.
• Kabaddi: Pro Kabaddi League and international matches.
• e-Sports: CS:GO, Dota 2, League of Legends, FIFA e-Sports।
• Horse Racing: International race tracks.

How to Find:

1. Log in to 11b and go to the "Sports" section.
2. You'll see the sports category menu on the left — select your preferred sport.
3. Filter by Live or Upcoming matches and place your bets.

11b covers 50,000+ sports events every month — so you can always bet on your favourite sport.

After claiming a bonus on 11b, you must meet the wagering requirement (turnover) before making a withdrawal. Here's how it works:

What is a wagering requirement?

The wagering requirement is a multiplier applied to your bonus and deposit amount — you must bet this total before your bonus balance converts to real money and becomes withdrawable.

Standard wagering requirements on 11b:

• Welcome Bonus: (Deposit + Bonus) × 30. Example: ৳1,000 deposit + ৳1,000 bonus = ৳2,000 × 30 = ৳60,000 wagering required.
• Reload Bonus: Bonus × 25 – 35 (depending on the offer).
• Free Spin Winnings: Win amount × 40.
• Cashback: Cashback × 1 – 5 (often no wagering or low wagering).

Calculation Example:

Say you claim a 100% welcome bonus:

• Deposit: ৳2,000
• Bonus: BDT 2,000
• Total: BDT 4,000
• Wagering Requirement: 30x
• Your required wagering amount: ৳4,000 × 30 = ৳1,20,000

Games that count towards wagering:

• Slots: 100% (every ৳100 bet = ৳100 wagered).
• Sports Betting: Typically 50%–100% (only bets with odds of 1.5+ count).
• Live Casino (Roulette, Blackjack): 10%–50% (varies by game).
• Baccarat: Generally does not count toward wagering, or counts at 5%–10%.

Track Your Wagering:

Go to the "Bonus" or "Promotions" section in your 11b account dashboard to check your current wagering progress. It updates in real time.

Important Rules:

• Most bonuses expire in 30 days — if you don't complete the wagering by then, the bonus will be forfeited.
• Exceeding the maximum bet limit (usually ৳500 per bet) may result in bonus cancellation.
• Real balance is used first, followed by bonus balance.

Read the "Terms and Conditions" of each bonus in detail.

11b offers 24/7 multilingual customer support for Bangladeshi players. You can reach us through the following channels:

1. Live Chat (fastest):

• Time: 24 hours a day, 7 days a week (always online).
• Language: Bangla, English, Hindi.
• How to Access: Look for the live chat icon in the bottom-right corner of the 11b website — click it to start chatting instantly. You can chat whether you're logged in or not.
• Response Time: Typically 1–3 minutes (5–10 minutes during peak hours).

2. Email:

• Email Address: [email protected]
• Response Time: 2–6 hours (12–24 hours for complex issues).
• When to use it: When you need to send screenshots, documents, or detailed explanations. Ideal for KYC verification, payment issues, and account verification.

3. WhatsApp:

• Number: +XX-XXXX-XXXXXX (available on the 11b website Contact page).
• Time: 24/7 (Bangla support 8 AM – 12 AM).
• Benefits: Send quick messages, voice notes, and screenshots.

4. Telegram:

• Join 11b's official Telegram channel and group to get support and stay updated on the latest promotions.

5. Phone Support (Coming Soon):

• 11b will launch Bangla voice support soon.

Special Note:

• For urgent issues (account locked, large payment problems), Live Chat is your best option.
• The 11b support team is extremely friendly and professional — don't hesitate to reach out if you face any issues.
• Avoid providing incorrect information or vague descriptions — a clear explanation of your issue will get you a faster resolution.

The 11b support team is always ready to ensure you have the best gaming experience.

11b provides multiple self-control tools for responsible gaming to help you stay in control of your play and manage your budget. Here's how to set them up:

Accessing the Tools:

1. Log in to 11b.
2. Go to your account dashboard or profile settings.
3. Look for the "Responsible Gaming" section.
4. Select your preferred tool and set your limit.

Available Tools:

1. Deposit Limit:

• What: Set a maximum deposit limit — daily, weekly, or monthly.
• Example: If you set a monthly limit of ৳10,000, you won't be able to make any further deposits once your total deposits for that month reach ৳10,000.
• How to Set: Responsible Gaming > Deposit Limit > Select daily/weekly/monthly > Enter amount > Save.
• Changes: Lowering limits is instant, but raising them requires a 24-hour cooling period.

2. Loss Limit:

• What: Set the maximum amount you can lose within a specific time period.
• Example: If you set a weekly BDT 5,000 loss limit, you won't be able to play once you've lost BDT 5,000 that week.

3. Session Time Limit:

• What: Set how long you want to play in a single session.
• Example: If you set a 2-hour session, 11b will notify you after 2 hours and automatically log you out if requested.

4. Wager Limit:

• What: Set the maximum amount you can bet daily or weekly.

5. Reality Check:

• What: Get periodic reminders showing how long you've been playing and how much you've won or lost.
• Example: A pop-up will show your session info every 30 minutes.

6. Time-Out:

• What: Temporarily suspend your account for anywhere between 24 hours and 6 weeks.
• How: Responsible Gaming > Take a Break > Select duration > Confirm.

7. Self-Exclusion:

• What: Close your account for 6 months, 1 year, or permanently.
• When to use it: If you feel your gaming is getting out of control.

Important Tips:

• Set your budget and time limits before you start playing — not while you're in the middle of a session.
• Review your limits regularly and adjust them as needed.
• If you need help, contact 11b support or visit the Responsible Gaming page for links to professional organisations.

Remember, gaming is entertainment — not a problem. Play responsibly and enjoy.