11b Privacy Policy

1. Introduction and Scope of Policy

11b.games (referred to as "11b", "we", "our") takes the privacy and protection of your personal information very seriously. This Privacy Policy explains how we collect, process, store, and safeguard your personal data when you use the 11b platform.

1.1 Scope of This Policy

This Privacy Policy applies to the 11b website, mobile applications, and all related services. By using 11b, you agree to this Privacy Policy. If you do not agree with this policy, do not use 11b services.

1.2 GDPR and International Standards

11b complies with the European Union's General Data Protection Regulation (GDPR) and other international data protection laws. We ensure your personal information is used only for legitimate purposes and your rights are protected.

2. Information We Collect — What Types of Information We Collect

When you create an account and use our services at 11b, we collect various types of information. This data is necessary to deliver our services, fulfill legal obligations, and ensure your security.

2.1 Personally Identifiable Information

When registering with 11b, we collect the following personal information:

2.2 Contact and Account Information

2.3 Financial & Transaction Information

When making a payment on 11b, we collect the following financial information:

• Payment method information (bKash, Nagad, Rocket numbers)
• Deposit and Withdrawal History
• Betting history and transaction logs
• Account balance and bonus information

Please note: 11b does not store credit card numbers or bank passwords directly. All payments are processed through third-party PCI-DSS certified payment gateways.

2.4 Technical and Usage Data

While you use 11b, we automatically collect certain technical information:

2.5 KYC Documents

To comply with international AML (Anti-Money Laundering) laws, 11b collects and verifies the following documents:

• Scanned copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement — no older than 3 months)
• Selfie or photo (taken with your national ID)
• Payment method verification screenshots

These documents are stored in encrypted format and may only be accessed by authorized members of the compliance team.

3. Use of Information — Why We Need Your Data

11b uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Account Management

• Creating and verifying an 11b account
• Processing games, bets, and transactions
• Processing Deposits and Withdrawals
• Providing Bonuses and Promotions
• Providing Customer Support

3.2 Legal Obligations and Security

11b operates under a Curacao eGaming license and must fulfill the following legal obligations:

3.3 Marketing and Communications

Subject to your consent, 11b may use your information for the following marketing purposes:

• Informing about new games, bonuses and promotions
• Sending newsletters and updates
• Delivering Personalized Offers and Recommendations

You can unsubscribe from marketing emails at any time through your account settings. However, important account notifications (such as transaction confirmations and password resets) will continue to be sent.

3.4 Analytics and Service Improvement

11b analyzes your usage data to make the following improvements:

• Optimizing Website and App Performance
• Identifying Popular Games and Features
• Developing New Products and Services
• Personalizing the User Experience

Data used in this analysis is typically anonymized and kept separate from any personally identifiable information.

4. Data Security and Retention

11b applies industry-standard security measures to keep your personal information safe.

4.1 Technical Security Measures

4.2 Data Retention Period

11b retains different types of data for different periods:

• Account Information: While account is active and up to 5 years after closure (legal obligation)
• Transaction History: 5 years (as per AML regulations)
• KYC Documents: Securely deleted 5 years after account closure
• Marketing Data: Deleted immediately after unsubscribing
• Cookies: 30 days to 1 year (depending on type)

4.3 Data Breach Protocol

In the event of a data breach, 11b will notify affected members and regulatory authorities within 72 hours. We will immediately contain the breach, assess the extent of damage, and take necessary action.

5. Cookies and Tracking Technologies

11b uses cookies and similar tracking technologies on its website and applications to enhance your experience and deliver our services.

5.1 What Are Cookies and Why We Use Them

Cookies are small text files stored in your browser. 11b uses cookies for the following purposes:

5.2 Cookie Management

You can manage cookies through 11b's cookie settings or your browser settings. Please note that blocking essential cookies may affect the proper functioning of 11b.

5.3 Third-Party Tracking

11b uses certain third-party services that may set their own cookies:

• Google Analytics: For site traffic and usage analytics
• Game Providers (NetEnt, Pragmatic Play): For game load and performance tracking
• Payment Processors: For transaction security

These third-party cookies are governed by their own respective privacy policies.

6. Information Sharing and Third Parties

11b does not sell your personal information. However, in certain circumstances we may share your information with trusted third parties.

6.1 When Information Is Shared

6.2 Legal Obligations

11b may be required to disclose your information if:

• As required by law (court orders, subpoenas)
• When required by Curacao eGaming or other regulatory authorities
• To assist in the investigation of fraud, money laundering, or other criminal activity
• To protect the rights and property of 11b and its members

6.3 Business Transfer

If 11b is acquired, merged, or sells its assets, your personal information may be transferred to the new owner. In such an event, we will notify you in advance and ensure that your privacy remains protected.

6.4 International Data Transfers

11b operates internationally, and your data may be stored on servers outside Bangladesh. We ensure that all data transfers are carried out through GDPR-approved mechanisms (such as Standard Contractual Clauses) and that high security standards are maintained at all times.

7. Your Privacy Rights

11b gives you control over your personal information. Under GDPR and other data protection laws, you have the following rights:

7.1 Access and Portability

You may request a copy of your personal data at any time. 11b will provide your information in a machine-readable format (JSON, CSV) within 30 days.

7.2 Right to Rectification

If your personal information is incorrect or incomplete, you may correct it at any time. Update your information in Account Settings or request via Customer Support.

7.3 Right to Erasure (Right to be Forgotten)

You may request the deletion of your 11b account and personal data. However, certain information (such as transaction history) must be retained for 5 years to meet legal obligations. To close your account, email [email protected].

7.4 Restriction of Processing

You may request to limit certain data processing, such as:

• Stopping marketing emails (from Account Settings)
• Opting out of profiling
• Blocking specific cookies

7.5 Right to Object

You may object to 11b's processing of your data if you believe we are handling your information inappropriately. We will review your objection and cease processing unless we are required to do so by law.

7.6 Filing Complaints

If you believe 11b has violated your privacy, you may file a complaint with:

• To the 11b Data Protection Officer: [email protected]
• To the Curacao Data Protection Authority
• To your country's data protection regulator

8. Contact and Changes

8.1 Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

8.2 Policy Updates

11b may update this Privacy Policy from time to time in accordance with legal changes, new technologies, or business needs. For significant changes, we will notify you via email or website notice. Continued use of 11b after changes means you accept the new policy.

8.3 Privacy of Minors and Children

11b does not knowingly collect data from anyone under the age of 18. If we become aware that a minor has created an account, we will immediately delete that account and all associated data. If you suspect a minor is using 11b, please notify us at [email protected].